E-MAIL SUPPORT

Support Request
 
NETWORK QUESTIONNAIRE

On-Line Version
This form can be filled out on line in your browser. It will automatically send your reply to Support.

Word Version
Please print form & Scan then e-mail it to support@sign-inelectronically

PDF Version

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This document must be downloaded to allow interactivity. 
Please download the document by right clicking and choosing "Save Target as...


 

SOFTWARE PRODUCT SUPPORT  & WARRANTY   

All software purchased from Sign-In Electronically, is backed by
a 90-Day limited warranty against defects.
(A replacement disc will be e-mailed or shipped)

Each SIE Software carries 30 Day Free Telephone Support
(Calls will be returned within 24 hours in most cases)
1 year e-mail support
(Support issues after 1 year will be charged on a case by case basis
we will advise before charges are accrued)

Click here for Support Request

HOW TO OBTAIN VERSION AND REGISTRATION INFORMATION FOR INSTALLED PROGRAMS  

 

This small applet can be downloaded and run to automatically detect any Sign-In Electronically™

program that is installed. It will display the program, date first used, full version number and current

registration information.

 

This information is initially provided with the program, but is often misplaced or lost. Should it

become necessary or desirable to move the software to a new computer or uninstall and re-install

the program on the same computer, this information would be required before the newly installed

program will function properly.

 

Most of this information can be obtained for the main programs either on the initial splash screen

or in the preference section. However, for any reason the main program cannot be opened, this

information would not be readily available. It is also not easily obtained for the Network Viewer.

 

This small 284 KB applet can be downloaded and then run, or run from this web site if your browser

supports running directly. Click HERE to download it.

 

ORDERING INFORMATION

How Do I place an order? 
~Call 1-706-663-4773

 What are my payment options?
~We accept Corporate Check, P-Card MasterCard, Visa

How will my order be shipped?
~USPS and/or FedEx 
(Occasionally the software will be shipped from Georgia
 and the Tablets from St.Louis, Missouri)

All orders are shipped the next business day.
~For example, if you place your order on Monday, it will be shipped out Tuesday.
If you place your order on Friday, it will be shipped out on Monday.
(Unless other arrangements have been made)

What if an item is listed as out of stock or backordered?
~We will let you know by e-mail.

What about returns/exchanges?
~ Call 1-706-663-4773  Monday through Friday 9:00AM-5:00 PM (EST).

What if I still have questions?
~No problem. Questions not answered in the FAQ's or Troubleshooting Guide,
can be E-Mailed to SIE Support.
 Please include your  name, e-mail address, operating system, processor,
Sign-In version, and problem.
 

Users of our products usually ask a lot of the same questions.
You might just find your answer in our FAQ section.
 
PRIVILEGES REQUIRED

Windows XP-Vista allow the computer to be set up for more than one user.
The Sign-In Electronically™ programs can be set up and used also for more than
one user on the same computer Instructions.
 

Problems that have been experienced and reported by our users
are addressed in our Troubleshooting Guide.
 
OPERATING INSTRUCTIONS

Operating instructions for any  current Sign-In Program can be read or
downloaded. To download a current version of the operating
instructions click here-> Operating Instructions

They are in PDF format and require a program like Adobe Reader which is free
and can be downloaded here.
 

 
 

For Sales Call (1)706-663-4773
E-Mail Support: support@sign-inelectronically.com